The ad-hoc movement of guards between sites causes disparities between the shift roster and the actual time and attendance of guards which in turn result in pay queries, disputes and extensive administrative work loads.

The Incident Desk On-Duty management module uses an innovative approach to filter guards that are normally allocated to a site. It also allows users (usually the control room operators) the flexibility to easily search and add additional guards to a shift when they have been dispatched to the site due to guard absenteeism.

Many security companies do not want to make wholesale changes to their environment due to the impact on personnel and related cost. As EasyRoster is the de facto standard for shift rostering in the South African security industry, Incident Desk included a shift export function to EasyRoster . Shift time and attendance can now be completed on a daily basis instead of the usual month-end rush, checked and can easily be imported to EasyRoster.