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Verifying that site managers visit sites are important for all service management companies.


The Incident Desk Site Management Function assists companies in becoming more efficient by providing a fool-proof function to ensure that site visits occur. 

The Incident Desk Site Management module is completely integrated with the Incident Desk Smart Phone App.

Users will be able to:


  • Click a designated Site Visit button once on site.

  • Incident Desk will verify the user GPS with the customer site location and access rights

  • If the user is not at a designated site he/she will receive an "Unauthorized site" message and not allowed to log a site visit.

  • If the user is verified as on-site, he/she will have the option to log a quick, automatic site visit; or

  • Log a site visit with more detail such as additional text and photos.

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