INCIDENT DESK
MULTI-TENANT
ROUTING ENGINE
MyIncidentDesk offers a true multi-tenant routing engine for devices such as IoT, CCTV cameras, access control and reception devices.
A business analyst or developer can use the Incident Desk No-Code platform to rapidly develop and launch solutions to desktop or smart phone app.
If you already have software which is not multi-tenant enabled you can use the Incident Desk multi-tenant routing engine and REST API to connect IoT Edge devices to their software.
What is multi-tenant
(or multi-tenancy)?
In multi-tenant software architecture—also called software multitenancy—a single instance of a software application (and its underlying database and hardware) serves multiple tenants (or user accounts).
Benefits of multi-tenant architecture
Compared to single-tenant architecture—in which each tenant gets its own instance of the application, database and supporting hardware infrastructure—multi-tenant architecture offers significant benefits to software providers and tenant customers, including the following:
Lower costs
Because the software provider can serve multiple tenants from a single application instance and supporting infrastructure (and because tenants share the burden of software maintenance, infrastructure and data center operations), ongoing costs tend to be lower than those of a single-tenant arrangement. SaaS software is typically offered for a predictable monthly or annual subscription price based on number of users, usage level or data volumes managed within the application.
Continuous, consistent updates and maintenance
The multi-tenant software provider is responsible for updates and patches. New features are added and/or fixes applied without any effort on the customer's part and just once (as opposed to single-tenant architecture,
where providers must update every instance of the software).
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Curabitur dapibus at felis quis interdum. Etiam at elementum ligula. Aliquam efficitur ante eget viverra molestie. Donec rutrum tellus a ex accumsan varius. Etiam aliquam libero et finibus finibus. Cras vel nunc eget metus fringilla consectetur. Aenean sed lacinia turpis. Nullam porttitor lobortis mauris at blandit. Quisque aliquam diam felis, at fermentum metus dignissim in. Mauris sagittis dolor sed venenatis scelerisque.
Scalability
Tenants can scale on demand—new users get access to the same instance in the software, typically for an incremental subscription rate increase.
Customization without coding
SaaS multi-tenant offerings are highly configurable so that each tenant customer can tailor the application to its specific business purposes without expensive, time-consuming and sometimes risky custom development.
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Curabitur dapibus at felis quis interdum. Etiam at elementum ligula. Aliquam efficitur ante eget viverra molestie. Donec rutrum tellus a ex accumsan varius. Etiam aliquam libero et finibus finibus. Cras vel nunc eget metus fringilla consectetur. Aenean sed lacinia turpis. Nullam porttitor lobortis mauris at blandit. Quisque aliquam diam felis, at fermentum metus dignissim in. Mauris sagittis dolor sed venenatis scelerisque.
Improved productivity for tenants
Not having to manage infrastructure or software means that tenants are free to focus on more important tasks.
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Curabitur dapibus at felis quis interdum. Etiam at elementum ligula. Aliquam efficitur ante eget viverra molestie. Donec rutrum tellus a ex accumsan varius. Etiam aliquam libero et finibus finibus. Cras vel nunc eget metus fringilla consectetur. Aenean sed lacinia turpis. Nullam porttitor lobortis mauris at blandit. Quisque aliquam diam felis, at fermentum metus dignissim in. Mauris sagittis dolor sed venenatis scelerisque.
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Choose Incident Desk
Multi-Tenant Routing Engine
for your multi-tenant environment and see
the difference a powerful solution can make!