Incident Desk
Urban Management
& PUBLIC SAFETY
INCIDENT DESK, URBAN MANAGEMENT & PUBLIC SAFETY, IS A POWERFUL BEST PRACTICE SHARED SERVICE SOLUTION WITH EASY ONBOARDING, TO EFFECTIVELY MANAGE URBAN PRECINCTS AND CITIES.
With its cutting-edge technology, Incident Desk offers the following major solutions:
Service & Incident Management
Log and manage service requests and incidents from your mobile phone or desktop with Incident Desk’s Service & Incident Management solution. The service and incident management wizard allows you to log and map crime, municipal services, maintenance, by-law infringements, and traffic management with ease.
Social Services & Homeless People Management
Incident Desk’s Social Services & Homeless People Management solution uses a POPIA and GDPR compliant Facial Recognition solution to uniquely identify individuals. You can complete questionnaires, personal files, and log services directly from the field worker’s mobile phone.
Integrated Facial Recognition & Document Management
Incident Desk’s Document Management with Integrated Facial Recognition solution matches uploaded images to watch lists and associated incidents automatically. This innovative solution allows for more efficient and effective management.
Mobile Asset Management
Upload and register assets such as vehicles, CCTV cameras, and even street or traffic lights with Incident Desk’s Mobile Asset Management solution. You can view assets in your area using GPS and log service requests directly from your mobile app.
Mobile Worker Management, Tracking, & DIspatching
With Incident Desk’s Mobile Worker Management, Tracking, & Dispatching solution, you can view live team locations, send jobs directly to a worker’s mobile app, and see acceptance and completion in real-time. This solution is designed to increase efficiency and productivity.
Powerful Reporting & Heat Maps
Incident Desk’s Powerful Reporting & Heat Maps solution allows you to view your data in a new way with geo-spatial heat mapping, analyser tools, graphs, and comparison reports. This solution provides insights into your data that were previously unavailable.
Incident Desk Urban Management & Public Safety is the solution for efficient and effective urban management.
Its cutting-edge technology and innovative solutions provide a best practice shared service that streamlines processes and improves outcomes. Contact us to learn more about how Incident Desk can improve your urban management.
Choose a User Bundle
that Works for You
Pay As you Grow
Please select your user bundle based on required functionality or platform.
Mobile Only
users- > Full functional mobile user
- > Can only log in via mobile app
- > Trackable user for Guard tracking/travel path purposes
- 1 user: R535
- 2-5 users: R2 140
- 6-10 users: R3 745
- 11-15 users: R4 815
- 15-20 users: R5 885
- 21-30 users: R8 025
- 31-50 users: R10 700
- For larger user bundles, please contact us for a quote.
Standard
users- > Full functional mobile user
- > Full functional desktop user with reporting
- > Can only log in via mobile app
- > Trackable user for guard tracking/travel path purposes
- 1 user: R1 605
- 2-5 users: R4 815
- 6-10 users: R7 490
- 11-15 users: R10 700
- 15-20 users: R13 375
- 21-30 users: R16 050
- 31-50 users: R19 260
- For larger user bundles, please contact us for a quote.
Facial Recognition
users- > Full functional mobile user
- > Full functional desktop user with reporting
- > Can only log in via mobile app
- > Trackable user for guard tracking/travel path purposes
- > Access to People Management & Facial recognition registration module
- > Ability to do Facial Recognition Searches
- 1 user: R2 140
- 2-5 users: R6 420
- 6-10 users: R11 235
- 11-15 users: R16 050
- 15-20 users: R20 062.50
- 21-30 users: R24 075
- 31-50 users: R25 680
- For larger user bundles, please contact us for a quote.
Add On
Fixed Asset Bundle
Upload and register assets such as vehicles, CCTV cameras
and even street or traffic lights.
- R450/month for module access and first 10 ASSETS
- Thereafter R500/month per additional 50 ASSET bundle
Add On
PEOPLE ASSET BUNDLE
Manage People of Interest, employees and service provider using our facial recognition enabled People Management module.
-
R450/month for module access and first 10 ASSETS
-
Thereafter R500/Month per additional 50 ASSET bundle.
Download Apps
Android
iOS
Windows Desktop
MAC Desktop
Incident Desk is a feature-rich, modern and innovative software platform that allocate, route, track and resolve on-site incidents, complete with a powerful geospatial engine that shows exactly where and when an incident occurs in real-time.